Cancellation & Refund Policy

Private vehicles and guides are reserved specifically for each confirmed booking. This policy balances flexibility for guests with costs already committed to operating the tour.

Cancellation by the guest

If you cancel, we will refund the amount paid after deducting only non-refundable booking/payment processing fees and any actual operational costs that have already been committed and cannot be recovered. These costs may include transport, Jeep, guide, ticket, or other vendor services. We do not add a separate cancellation penalty.

Rescheduling

You may request a new date, subject to availability. If new transport or other operational costs are required, we will explain and confirm them before rescheduling.

Late arrival and no-show

Guests must be ready at the confirmed pickup point and time. A booking is non-refundable if the guest cannot be contacted, provides an incorrect location, is significantly late, or does not attend.

Weather and sunrise visibility

Cloud, mist, rain, or limited sunrise visibility are natural conditions and do not qualify for a refund when the experience can operate safely. Tours normally continue in cloudy weather and light rain.

Severe weather or operator cancellation

If we cancel before departure because conditions are unsafe, access is closed, or the trip cannot operate, you may choose a new date or a refund. Any refund is reduced only by non-refundable booking/payment processing fees and actual operational costs already incurred and not recoverable.

If the trip has started and must stop for weather or safety, we will offer a fair partial refund for services not delivered or, where operationally possible, reschedule the undelivered activity. Services already provided and actual non-refundable costs may be deducted. For a replacement date, you pay only new costs that genuinely need to be incurred; we do not charge the full activity price again when that activity was not delivered.

Refund timing

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and the guest’s bank. Currency-conversion differences and bank fees are outside our control.

How to request a change or cancellation

Contact us through the WhatsApp number used for your booking and include the booking name, tour date, and booking reference. The request time is based on when our WhatsApp account receives your message.