Privacy Policy

This policy explains how Batur Jeep Sunrise collects, uses, and protects information when you visit our website, contact us, or book a tour.

Information we collect

We may collect your name, WhatsApp number, email address, nationality, tour date, number of guests, hotel name and location, pickup details, booking preferences, and payment status. Payment-card details are processed by our payment provider and are not stored directly by us.

How we use your information

We use your information to confirm availability, arrange transport and Jeep services, communicate pickup details, process bookings and refunds, deliver your photos and videos, provide customer support, prevent fraud, and improve our services.

Who receives your information

We share only the information necessary to deliver your tour with relevant service providers, such as drivers, Jeep operators, guides, Hybrid Booking Engine, payment processors, hosting providers, and communication services. We do not sell your personal information.

Photos and videos

Photos and videos included in your tour are created for you and delivered digitally. We will not use identifiable guest content in advertising or public social media without permission.

Retention and security

We keep booking information only for as long as reasonably necessary for service delivery, accounting, dispute handling, and legal obligations. We use reasonable safeguards, but no internet transmission or storage system is completely secure.

Your choices

You may ask us to access, correct, or delete personal information we hold about you, subject to applicable legal and operational requirements. Contact us through the WhatsApp link on this website.

International visitors

Your information may be processed in Indonesia and by service providers operating in other countries. By booking, you understand that data-protection rules may differ from those in your home country.

Changes to this policy

We may update this policy when our services or legal requirements change. The latest version will always be published on this page.